Toby holds a degree in Psychology from the University of South Australia and is a registered counsellor with the Australian Counselling Association. He is currently completing a Master of Social Work at Flinders University, bringing both empathy and practical insight to his role. Toby has a strong interest in neurodiversity-affirming practice and experience in Positive Behaviour Support, and was drawn to Outcome Labs for its collaborative, values-driven approach and commitment to person-centred, outcome-focused support.

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Outside of his professional role, Toby values time with his family and maintains a range of personal interests, including landscape, seascape, and wildlife photography, as well as motorcycles, which support a healthy work–life balance.