How is PBS different from Psychology?

Both are Capacity Building supports, but they focus on different parts of life. PBS focuses on Quality of Life first. We look at the environment and the systems around the person to reduce barriers. Reducing behaviour is often the result of a better life, not just a standalone goal. Psychology typically focuses on internal mental health, providing intervention for anxiety, depression and more.

Do you work with high-complexity needs and restrictive practices?

Yes. We are confident with complexity. Our Clinical Neuropsychologist Director leads the intake process to ensure we have the clinical depth to manage risk safely. We don't shy away from complex cases; we build a team around them.

Do you provide intervention or just reports?

A report on a shelf changes nothing. We provide the assessment and the plan, but we also deliver the intervention. We train the support network to ensure the strategies are actually used to build skills.

Do you take every referral?

No. We value your time too much. We verify clinical fit and honestly assess our capacity first. Unlike providers who say yes to everything, if we don't think we can deliver meaningful outcomes, we'll tell you upfront. We won't waste your time or your funding.

NDIS Positive Behaviour Support

Positive Behaviour Support is an NDIS-funded approach that reduces behaviours of concern by understanding what they communicate, then changing the environment and building skills so the behaviours are no longer needed. It's funded under the NDIS Capacity Building budget and focuses on quality of life, not just behaviour reduction.

Positive Behaviour Support

Improving Quality of Life

The NDIS system is full of generic plans.

You might have seen them: jargon-heavy documents that sit in a drawer and don't change a thing. But a plan is useless if it doesn't stand up to the reality of daily life.

When a person presents with challenging behaviour, we look beyond the surface to understand the function behind the action. At Outcomes Lab, our philosophy is simple: we don’t just try to stop a behaviour; we solve the unmet needs driving it.

Contact us today

Compassionate therapist providing emotional support and counseling to a young female client during a difficult moment

"Male NDIS participant discussing positive behaviour support goals with a female psychologist during an initial consultation

We Focus on What Matters

Quality of Life

We aim to increase choice, control, and social connection.

Skill Building

We teach communication and coping skills to replace the need for behaviours of concern.

Environmental Adaptation

Sometimes you don't need to change the person. You need to change the setting.

Safety

We work to reduce restrictive practices safely and ethically.

How We Work

Functional Behaviour Assessment (FBA)

We don't guess. We observe, collect data, and analyse the "why" behind the behaviour. We look at the environment, the triggers, and the unmet needs driving the actions.

Implementation & Training

We provide hands-on coaching for you and your support network. We check that the strategies make sense to the people using them. If a strategy isn't working, we change it.

Behaviour Support Plans

We write NDIS-compliant plans, but we write them for people, not just auditors. Our plans are practical guides. We focus on realistic strategies that support workers and families can actually use

Restrictive Practice Review

If restraints are currently in use we ensure they are authorised and reported correctly. But our main job is to plan their exit. We aim to fade these practices out as the person builds the skills to stay safe without them.

The Outcomes Lab Difference

Specific expertise for complex needs

Complex behaviour often stems from complex neurology. Because we are founded by a Clinical Neuropsychologist, our team doesn't work in silos. We review complex cases (like ABI or dual diagnosis) with a multidisciplinary lens to ensure our approach fits the person's cognitive profile.

We don't treat participants as "slots" to be filled. We use a Director-Led intake process to match the participant with the right practitioner. If you have high-risk needs, we match you with a clinician who has the specific experience to handle them.

Mobile allied health professional conducting a relaxed home visit with a client to discuss daily living strategies and wellbe

One-on-one psychology session focused on neuroaffirming care and mental health support for an adult woman

Location

Mobile NDIS Allied Health In Melbourne and Port Lincoln

We are a mobile service, so we come to you. We currently support Dandenong, Noble Park, Berwick, Frankston, Springvale, Glen Waverley, Ringwood, Clayton, Cranbourne, Pakenham, Richmond, Brunswick, Box Hill and nearby areas, plus Port Lincoln, South Australia. Clinic-based neuropsychology is also available.

Read more about our positive behaviour support in Melbourne.

FAQs

Ready to Refer?

Our Clinical Team is ready to review your details to ensure we are the right fit for you.

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