Welcome to Outcomes Lab

Expert, evidence-based care in Psychology, Neuropsychology, and Positive Behaviour Support for NDIS participants.

At Outcomes Lab, we know that behind every referral is a person facing unique challenges. Whether you’re living with an intellectual disability, ADHD, autism spectrum disorder, an acquired brain injury, or another neurological or developmental condition, our purpose is to help you achieve practical, measurable improvements in your daily life. We collaborate with you and your support network—including your family, carers, allied health professionals, and other key supports—to create tailored interventions that meet your unique needs and goals.

Services

Psychology

Compassionate psychological support that turns daily struggles into measurable success.

Neuropsychology

Customised neuropsychological evaluations that turn complex cognitive insights into practical, everyday solutions.

Positive Behaviour Support

Individualised behaviour support that transforms challenging behaviours into opportunities for positive, lasting change.

Tailored, Caring, and Results-Driven

We understand that the challenges the people we support face are not abstract—they affect every aspect of daily living. We work with individuals who experience:

Cognitive and learning difficulties

Neurological conditions can impact memory, attention, and problem-solving skills. Our assessments and interventions are designed to identify these issues and help you build strategies for improved daily functioning.

Self-regulation and challenging behaviours

Behaviours that others might see as “challenging” are often signs of unmet needs or frustration. Our approach focuses on understanding the purpose behind these behaviours and teaching practical, alternative, and environmental strategies.

Psychosocial difficulties

Many people experience challenges with mood, anxiety, and depression, which can impact their ability to engage in daily life. We provide evidence-based strategies to support emotional well-being, strengthen coping mechanisms, and improve overall mental health.

Our services are designed to equip you with the skills and support needed to enhance your independence and quality of life. We work closely with you to set clear, realistic goals and then use evidence-based methods to help you achieve them. Our approach is collaborative and respectful of your lived experience, so you always remain at the centre of your care.

Why choose us

Clinical Excellence

  • Complex presentations

  • Mental health and dual diagnosis

  • Neurodiverse and disability-specific approaches

NDIS Expertise

  • Deep understanding of NDIS

  • Strategic funding management

  • Goals-focused reporting and outcomes

Mobile Service

  • Support in your home

  • Community-based interventions

  • Flexible appointment times

Comprehensive Assessment

  • Diagnostic and cognitive assessments

  • Decision-making capacity evaluations

  • Behavioural assessments

Collaborative Care

  • Connect with all your supports

  • Train and guide support staff

  • Build a consistent care network

Reliable Partnership

  • Long-term support

  • Regular progress reviews

  • Clear communication and follow-through

Evidence-Based Practice

  • Best-practice interventions

  • Measurable outcomes

  • Practical strategies that work

Practical Outcomes

  • Daily living skills

  • Behaviour management strategies

  • Independence building

Our Process

Step 1: Connect with Us

Your First Step Towards Support

Every journey is unique. The first step is reaching out—whether by phone at 0435 205 627, email at hello@outcomeslab.com.au, or through our online enquiry form. If you're exploring our services, use the enquiry form to ask questions and learn more. If you've already spoken with us and are ready to move forward, you can complete our online referral form at your convenience.

We understand that seeking support is a deeply personal journey. Our team is here to listen without judgment, provide clarity, and help you feel confident about the next steps.

Step 2: Free Consultation

A No-Obligation Discussion.

During your free consultation, we take the time to understand the challenges you or the person you support are facing. This conversation is not just about introductions—it’s an opportunity for us to determine if our services are the right fit. We are committed to providing meaningful support and only take on referrals where we believe we can make a real difference. If we proceed, we ensure our approach aligns with your needs, support network, and goals.

This consultation also allows you to share your goals and gain a clear understanding of how our services can help create practical, positive changes in daily life.

Step 3: Comprehensive Assessment

Understanding Your Unique Profile

Once we determine that we’re the right fit, we conduct a thorough assessment to better understand your strengths, challenges, and support needs. We gather information through conversations, standardised assessments, and observations to ensure we create a personalised, evidence-based plan.

Our assessments provide a clear picture of areas where support is needed and guide practical recommendations that align with your goals.

Step 4: Personalised Intervention

Developing a Tailored Plan

Based on your assessment results, we work with you (and your support network) to develop a personalised support plan. Our approach focuses on equipping you with practical strategies to build independence, improve emotional well-being, and enhance daily functioning. Whether it involves therapy, cognitive strategies, or behaviour support, we ensure that interventions are meaningful, measurable, and aligned with your goals. We focus on outcomes that matter—such as improved communication, greater emotional regulation, and increased participation in everyday life.

Step 5: Ongoing Support and Review

Your Journey is Continuous

Support doesn’t stop once a plan is in place. We provide ongoing intervention, direct therapy, and skill development to ensure strategies remain effective and evolve with your needs. Regular check-ins help track progress, refine approaches, and adjust goals where necessary. By staying actively involved, we ensure that your support plan remains practical, achievable, and aligned with your long-term well-being and independence.

Real Results

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Real Challenges

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Real People

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Real Results • Real Challenges • Real People •

We don’t just list services on a page—we work with people who experience real, everyday challenges.

Autism, ADHD, and Neurodevelopmental Conditions

Difficulties with communication, emotional regulation, and social interactions can impact daily life. We help individuals develop effective strategies for self-regulation, improving interactions, and enhancing participation in their environment.

Neurological and Cognitive Challenges

Conditions such as acquired brain injuries and neurodevelopmental disorders can affect memory, focus, problem-solving, and daily functioning. Our assessments and interventions provide tailored strategies to enhance independence and improve cognitive processing.

Intellectual and Learning Differences

Processing complex information, learning new skills, and adapting to change can be overwhelming. Our support plans focus on building confidence, independence, and the skills needed to navigate daily life with greater ease.

Families and Support Networks

Caring for a loved one with additional needs can be complex and demanding. We work alongside families, carers, and support teams to provide training, guidance, and practical strategies that promote well-being, reduce stress, and create positive environments.

FAQs

  • Our services are designed for NDIS participants aged 7 and up, including adolescents and adults, who experience challenges related to intellectual disabilities, ADHD, autism spectrum disorders, neurological conditions, psychosocial disabilities, and mental health concerns. We have extensive experience working with complex presentations and also accept private referrals. Our team collaborates closely with families, carers, and support networks to provide practical, outcome-focused support.

  • We support people facing a range of challenges that can affect daily life. This includes difficulties with communication, managing emotions, cognitive tasks, and behaviours that disrupt everyday activities. We work with individuals who have complex mental health needs, psychosocial disabilities, and challenging behaviours. Our services also help with:

    • Preparing NDIS funding documentation and reports

    • Understanding and managing complex mental health and behaviour issues

    • Conducting decision-making capacity assessments

    • Carrying out diagnostic assessments

    • Navigating restrictive practices

  • Our assessments are thorough and evidence-based. We tailor each evaluation to your needs in psychology, neuropsychology, and positive behaviour support. We look at your environment, history, strengths, and areas that need intervention so we can create a clear, actionable plan.

  • Yes, our services are covered by NDIS funding. Outcomes lab is an NDIS registered provider, and we are able to work with all people who have an NDIS plan, whether your funding is plan-managed, self-managed, or NDIA managed.

  • Our approach is personalised and focused on real results. You may notice improvements in overall wellbeing, daily functioning, independence, communication skills, and a reduction in challenging behaviours. We use validated measures to track these changes, so you can clearly see your progress.

  • Yes, if you’re in the process of applying for an NDIS plan, we can help. We provide assessments and recommendations to strengthen your application for funding.

  • Yes, we also welcome private referrals. Our services are available to anyone who needs support, whether or not you have an NDIS plan or are applying for NDIS funding.

  • From our very first consultation, we take the time to understand your unique story. We listen carefully to your challenges, ask about your daily routines and experiences, and work closely with your family and support team. This process helps us develop a customised plan that is tailored specifically to your needs—far from a generic, one-size-fits-all solution.

  • Outcomes Lab is led by highly skilled clinicians who specialise in personalised, compassionate support. Unlike others that often offer generic services, our approach is built on detailed, evidence-based assessment and intervention that focuses on each person’s unique strengths and challenges. We work closely with individuals and their families to develop tailored plans that not only improve daily functioning but also foster genuine, caring relationships in the NDIS space. This commitment to quality, individualised care makes us a trusted partner for those seeking meaningful outcomes.

  • To get started, please reach out to us using one of the options below:

    We’ll schedule a free consultation to discuss your needs and show you how our services can make a real difference.

Ready to Begin Your Journey?

Taking the first step is easy. If you or a loved one needs personalised support, please get in touch. Our team is here to listen and help you get started. We look forward to connecting with you.